Check-in / Check-out policy

Check in starts from 3:00 pm
Check out until 11:00 am
Early Check-in & Late Check out available upon request and availibility and chargeable per Hour

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Pet policy

Unfortunately Pets Are Not  allowed

Group Policy

In some cases, £600.00 - £1500.00 deposit may be required for large groups or if the guests are under 25 years old* Subject to confirmation. 

General policy

PLEASE SEE BELOW T&Cs: 


BOOKING AND CONFIRMATION TERMS

General - These booking conditions set out the basis upon which the accommodation reservations are accepted for clients ("You", "Your party") by CITY STAY APARTS LTD ("Us", "We", "Our").

Acceptance of Terms and Conditions / Contract of Hire - You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 24 hours after We send you your Booking Confirmation email or when You send confirmation that you have received the Booking Confirmation email or You make payment of all or part of the rental charge, whichever is the earliest.

Confirmation of Booking - All booking details are confirmed by Us via a Booking Confirmation email and are deemed to have been accepted by You and Your Party unless, within 24 hours of the sending of the Booking Confirmation email, You inform us by email that You wish to alter of cancel the booking arrangements.  

Prices - All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted exclude VAT at the prevailing UK rate. All prices are based at the time of quotation and may be subject to change.

Price bands - The price band charged depends on the length of your stay & Property Type.  If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.

Security Deposit - The price band of the security deposit varies depending on the property type, length of stay, age of the booker and dates, usually between £450.00 - £600.00 and can go up to £1,500.00. This is to cover any damages or breaches of T&Cs in the properties; This is to cover any damages or breaches of T&Cs in the properties, this includes breach of Max occupancy of the Apartment.

Extra & Other Charges - Some of these charges apply only when necessary, and additional services are available upon request and confirmation; Meet & Greet £50.00 During Office Hours "Working Days" + £10.00 Per Hour there after. Call-Out £50.00 During Office Hours "Working Days" + £10.00 Per Hour there after ( Call-outs such as: Key-lost; This includes situations such as lost keys requiring access assistance; + additional charges may apply for Key Replacements subject to the type of Keys & Lock ), All charges will be confirmed prior to the service. Any further charges are at the discretion of management.

Minimum Age for booking - We have an age policy of a minimum 25 years old, please contact us for queries or more information about this as we have some exceptions.

Payment Procedure - Based on the selected Policy at the time of booking; 14 Days* or Non-Refundable. When a booking is made fewer than 14 days prior to the arrival date*, the Full rent is required to confirm the reservation; When a booking is made 25 days, or more, prior to the arrival date, an Initial Payment of 25% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 75% is due to be paid 14 days before arrival and Payment in Full at any time based on the Non-Refundable Policy. If We do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. You may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.

Payment by Credit/Debit cards - Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, will automatically be debited from the card.

Methods of Payment - Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:
Credit/Debit Card: Visa, Access, MasterCard, Diners,  AMEX, Switch, Delta. Some Subcharge of up to 4% may apply.
Cheque/Bankers Draft/Foreign Money Order: UK Sterling made payable to "CITY STAY APARTS LTD" Bank Transfer: BARCLAYS BANK; International Codes IBAN: GB 78 BARC 204491 50490253; BIC: BARC GB22 ; Sort Code: 20-44-91; Account num:504 90 253; Ref: NAME + PROPERTY. Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name and clearly on the transfer. A copy of the transfer should then be sent or faxed to Us.  

Use of apartments - It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring apartments might be disturbed.  If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at our discretion and charges may apply for breach of the T&Cs.

Facilities and Services - All apartments are fully furnished to a high standard and include a fully equipped kitchen. A Welcome Pack is provided upon arrival, as detailed on the company’s website; thereafter, all additional supplies are the responsibility of the guest. Broadband internet is available at all locations with no charge for standard use as defined in the Fair Usage Policy. The company will make reasonable efforts to restore service in the event of a connection loss but accepts no liability for any resulting losses. Unless stated otherwise, quoted prices include utilities, taxes, and a weekly Maid Service—conducted on the 5th day after arrival or the 4th day if arrival is on a Sunday or the stay is limited to +7 nights. Linen and towels are included and refreshed with each Maid Service. Telephone charges are excluded and billed separately, with rates provided online and in the apartment. Any additional charges are subject to management discretion.

Fair Usage Policy - Fair broadband usage is described as an average of 5GB download per day.  This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded if there is a significant amount of activities such as video streaming.  If more download capacity is required then it may be possible to purchase additional GBs.  Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.

Cancellation by You - All notification of cancellation must be made in writing by post, fax or email to Us. You are responsible for ensuring the notification has been received. When notification is received more than 14 days prior to the first date cancelled, all payments received from the client are refunded. When notification is received 14 days or less prior to the first date cancelled, the full cost of the cancelled period is forfeit. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation

Alteration by You - If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 14 days or less prior to the first date changed. If your stay is reduced in length please see the section on Price bands for information on the price you will be charged.

Cancellation by Us - In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Alteration by Us - While every effort is made to adhere to the apartment location, postal number and price stated in a booking, We reserve the right to vary the location and postal number of the apartment at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by post or fax. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.

Check-in and Check-out - The rules for check-in and check-out are set by Us. All apartments are usually available for occupation after 3.00pm on the Day of arrival. Keys are made available during working hours (between 9:30 a.m. and 5:00 p.m.). Arrangements can be made for key collection after hours and on Sundays, subject to prior arrangement. All apartments must be vacated by 11am on the day of departure and Keys must be left inside the Apartment. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day's rental is charged to You.

Damage to Apartment - You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the rental period; Charges will apply based on Damages or Breach of T&Cs.
The Hirer/You are liable for any damage to the apartment or its contents, excluding normal wear and tear, resulting from negligence, wilful misconduct, or irresponsible behaviour by occupants or their guests. Such damage must be reported immediately to local representatives. The cost of repair or replacement must be agreed upon with and paid to the company. You/The hirer must also ensure that no actions by guests or visitors compromise the apartment’s insurance policy or render it void or voidable.

Termination by Us - We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests, breach of apartment rules/T&Cs or criminal activity on the part of those occupying the apartment or their guests.

Injury or Loss - We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access - Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repairs or maintenance work.

Pets - Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by Your occupiers.
Information - All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.

Complaints - Any complaints about the apartment, its contents, or Our staff must be made in writing immediately to Us at 85-87 BAYHAM STREET, NW1 0AG, LONDON or emailed to Us on operations@citystayapartsuk.com We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period.

Litigation - In the event of any litigation arising from the booking of accommodation with Us, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.

Force Majeure - We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Insurance - The apartment hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.

Smoking - We operate a NO SMOKING POLICY. Smoking is not permitted ( This includes the use of Vapes, E-cigarettes ) inside the apartments or in the internal communal areas of the apartment blocks & buildings and penalty charges may apply of up to £500.00.

Security of Tenure - As the apartments are used as Serviced Apartment or Holiday Accommodation, they are exempt from security of tenure under the Rent Act.

Interest - Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above BARCLAYS Bank PLC's base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

Corporate Credit - Corporate credit facilities with Us may be obtained on application. Credit facilities must be agreed prior to check-in. For full details and an application form, write to CITY STAY APARTS Limited at 85-87 BAYHAM STREET, NW1 0AG, LONDON.

WE RESPECT -  our neighbours and local regulations and encourage the guests to respect the quiet hours Normally between 8pm & 8am. We monitored all our Apartments on a regular basis via night patrols, other residents and alarm noise devices; "Roomonitor measurement system" uses algorithms to analyse the patterns of noise, in this way there is no need to record the audio in the apartment and the privacy of your guests will be totally safe.

Privacy and Data Protection - We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from "cookies". We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above.

Number of Occupants - You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email at All Times, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached or if at any time if more than the authorised number of guests are found on the premises, This Agreement will be subject to termination by Us and In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other person/group/party without the written approval of Us; Charges will apply based on Breach of T&Cs.


** COVID-19 Policy - Please note it is your responsibility to follow government advice and rules, City Stay Aparts takes no responsibility for the breach of these rules from your side. Please notify Us/City Stay Aparts if you have any symptoms while staying with us to ensure the safety of our team and others around.**

Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions as well the Payment of the Full or Initial charge also indicates acceptance of these terms and conditions. !!!

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.