Check-in / Check-out policy

Guests can check in online and book services up to 3 days before arrival. Guests can arrive anytime after 13:30 for their rooms.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Pet policy

We all lovely pets! Please bring their bed and water, they can never be left alone in the room. Any aggressive pets and their owners will be asked to leave the property without a refund.

Group Policy

Stag and Hen dos
We do not accept bookings for Stag / Hen dos. Hostal Africa reserves the right to deny entry to anyone who has booked online and is part of such a group.

To confirm a group booking with us all of your guests must comply with the following rules.

A deposit of €250 is necessary before arrival.

Form of payment;
Cash before 17:30
Arrival after 17.30; make a transfer to IBAN ES93 0081 7465 9500 0162 8267 more than 36 hours before arrival.

Quiet hours are between 23:00 and 09:00
The communal terrace is for all guests to relax and enjoy. It opens at 9am and closes at 11pm. It is also used for yoga classes for around 1 hour per day, but you are welcome to enjoy the terrace at the same time respecting the class.
Alcohol is not permitted anywhere in the hotel.

During your stay the entire group must respect the other guests and accept the terms and conditions.
If you have any doubts please get in touch.

General policy

The remaining amount of the reservation will be paid upon arrival of the client to the establishment when checking in.

Wi-Fi internet connection is available throughout the establishment. Free.

We do not accept stag / hen parties!

Identification
A valid passport, EU ID or driver’s license is required for check-in.

Room allocation
If you’re travelling with friends or family we’ll do our utmost to book you in a room together but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group we suggest calling in advance.

Payment
Please be aware that we only accept cash, Mastercard and Visa card payments. We do not accept American Express, Diners Club cards or any other card. If the name on the card used to book is different to the name on the booking you will be asked to send us a copy of the card and a photocopy of the cardholder’s ID/Passport/Driving License. Should we not receive these details by check-in time, you will be asked to make a payment for the same reservation with your personal card/cash on arrival and the original card used will be refunded.

Receipts and Invoices
If needed, we can provide receipts for proof of payment of your stay.

Guest Behaviour
The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostal premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property.

Smoking
Smoking is not permitted anywhere inside the Hostal Africa building. Smoking is only permitted outside the building. Any guest found smoking inside the building, will be fined (150 euros) and asked to leave the premises immediately. A refund will not be issued for the stay.

No Drugs
Drug use is illegal in Spain. Any guest found using drugs within any of the buildings will be asked to leave the premises immediately. A refund will not be issued.

Alcohol consumption
Alcohol is not permitted in the hostal.

Personal Property
Hostal Africa accepts no liability for the loss, theft or damage to guests’ property, however, sustained or caused. We strongly recommend guests bring a padlock to use on luggage.

Damage to Hostal Africa
Guests will be expected to reimburse Hostal Africa for any damage caused by inappropriate behavior during their stay. The corresponding amount will be charged on the guests’ credit card.

Liability
Except in relation to death or personal injury caused by our negligence, Hostal Africa liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Your Information
Hostal Africa will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: info@hostalafrica.com

Errors and Omissions
Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.