Our standard check in time is any time after 2pm. To guarantee an early check-in, it is necessary to book the previous night. If rooms are available prior to check-in time, an early check-in may be possible. You are welcome to leave your luggage free of charge in our luggage store prior to your check-in. Check-out is any time before 11am.
Pets are not permitted with the exception of certified service animals assisting disabled guests.
Reservations can be cancelled or amended free of charge up to 30 days before 11am on the first day of your booking.
Reservations can be rebooked free of charge up to 5 days before 11am on the first day of your booking.
Cancellations will be 100% refunded under the following conditions (proof required): positive PCR swab Covid-19 test, flight cancellation.
If reservations are cancelled under any other conditions guests will be charged the full amount due including applicable taxes.
We highly recommend to purchase a travel insurance with a Cancel for Any Reason policy to cover these circumstances.Any damages to the rooms and the hotel property will be promptly assessed and charged to the credit card of record. Smoking is not permitted in the suites of the hotel. Smoking is only permitted in the outdoor areas. Charges are applied for damages due to smoking.
Malibu Popoyo has a no visitor policy, and only registered guests are permitted on the premises, unless prior arrangements are made with the management.