Check-in / Check-out policy

Check-in is possible from 3:00 pm. 
The regular check-out time is at 10.30 am.  
If it is possible, we adjust these times individually to your trip.
Brilliant Apartments reserves the right to offer guests a different apartment in the same or a higher category.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Pet policy

Bringing pets is allowed upon request.
We reserve the right to charge a one-time cleaning fee added to the total price and to the standard pet fee.

Group Policy

Please contact us regarding group reservations.

General policy

AVOIDANCE OF CONTRACT/CANCELLATION
The tenant may at any time terminate the contract by notice of withdrawal to the Brilliant Apartments GmbH prior to arrival. The resignation shall be submitted in writing by e-mail.*


Brilliant Apartments will try to convey the vacant property elsewhere. Should a re-mediation succeed, the payment of cancellation fees can be waived.

The fee charged for mediating agencies is to be paid in any case.

*Excludes bookings which were booked with a Non-Refundable rate, see non-refundable-conditions.

CANCELLATION BY BRILLIANT APARTMENTS
The Brilliant Apartments GmbH is entitled to rescind the contract in case of unforeseen events. This is especially true if force majeure or other circumstances beyond make the fulfillment of the contract impossible, units are booked on false information or if you violate the smoking ban.
This Brilliant Apartments must notify the tenant prior to the exercise of withdrawal immediately. If the cancellation is authorized, the tenant has no right to compensation. If an agreed advance payment is not made, Brilliant Apartments is entitled to withdraw from the contract.

Detailed terms and conditions for Brilliant Apartments GmbH is here: http://www.brilliant-apartments.de/bawp/en/agb/

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.