Check-in / Check-out policy

Check-in: 15:00.
Check-out: 10:00.
These hours can usually be extended (no charge), if there is not a changeover of guests.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Pet policy

Pets are not allowed.

Group Policy

For group bookings with exclusivity and 6 or more guests
Balances are due 12 weeks before your arrival date and we will contact you seven days before they are due. Balances not paid will result in the booking being put on hold, the dates opened up on our availability calendars and the eventual loss of any monies already paid to us. If your arrival date is less than 12 weeks, full payment will be required at time of booking. Please see our website for our guest friendly, plain English, full terms and conditions.

(For reference purposes the deposit payment is 20% of the total amount and the balance payment is 80% of the total amount)

General policy

Breakages
We reserve the right to charge you for any breakages or damage that occurs while you are here at Tropical Hideaway. We are not concerned with minor breakages such as an occasional dish or glass etc, but where the damage is substantial e.g. appliances, televisions, doors, chairs, mosquito screens, sanitary ware, linens, drinks spilt over soft furnishings etc, you will be liable for the costs in replacing the damaged items.
We live on a small island and goods have to be air freighted in from Europe or the USA. Shipping costs are expensive and local import duties are high. Sunscreens, Lotions, Creams etc
Please note our luxury linens and towelling can be seriously damaged by careless use of suntan creams, lotions etc and we would ask that you are especially careful with lotions and creams that you apply to your body. Replacement costs can be hundreds of US dollars per room.
Our onsite shop does stock a wide range of quality Sun Bum sunscreen products at very competitive prices. These are both environmentally 'Reef' friendly and kind to your skin. 

 

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.