Check-in / Check-out policy

Check-in is between 4PM and 8PM Wednesday through Sunday with check-out being no later than 11AM. For check-ins on days we are not open we will be in contact to step you through our outside-hours check in process.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Group Policy

MAXIMUM OCCUPANCY
Wandering Trout caters to a maximum of two (2) adults per room. All rates are based on two (2) adults per room. Wandering Trout caters for guests 16 YEARS OF AGE AND OVER ONLY. All minors must be under direct parental supervision at all times & must abide by all age restricted areas outlined by management.
By providing credit card details - you warrant that you have the authority to use said credit card and you authorise Wandering Trout to charge the cost of your booking to the credit card. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply.

General policy

BOOKINGS
All accommodation and pre-ordered extras must be paid for in full at the time of
reservation by provision of credit card details.
A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is up to the guest to contact Wandering Trout if they are yet to receive a conformation email within 48hrs of making their reservation.
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Wandering Trout to charge the cost of their booking(s) and pre-ordered extras to that credit card.
The liability of Wandering Trout arising from any cancellations of accommodation, or a third-party operator, is limited to the amount paid for the cancelled booking.

POLICIES FOR RATES
FOODIES RATE - Rate includes 2 seats at the Chefs Table for 6 course tasting menu - the ulimate foodies experience- please note our opening hours listed across all platforms. Payment in full is charged immediately to confirm your reservation. 30% of this is the non-refundable Booking Fee.
70% is refundable for cancellations made prior to midnight 5 days prior to Check-in date.
Cancellation after 5 days prior to Check-in date will incur 100% forfeiture.
FLEXIE RATE - Payment in full is charged immediately to confirm your reservation.  This rate is for a room and includes a light breakfast.  30% of this is the non-refundable Booking Fee.  70% is refundable for cancellations made 48 hours prior to Check-in date. Cancellation after 48 hours prior to Check-in date will incur 100% forfeiture.
BEST RATE - Payment in full is charged immediately to confirm your reservation. This rate is a room only rate and results in a 100% rate forfiet upon cancelation.
ROOM ONLY - payment in full is charged immediately to confirm your reserviation.  This room rate is on a day that the Taphouse and restaurant downstairs is closed.  You will have access to all upstairs accommodation facilities via self check-in.  
NO REFUND WILL BE GRANTED WHERE A BOOKING IS CANCELLED FOR A STAY(S) BETWEEN 1ST OF DECEMBER AND 31ST OF MARCH inclusive or for part of the booking which falls between these dates.
No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking and the credit card associated with that booking will also be charged the balance of the booking.

POLICY FOR ‘SPECIAL’ PROMOTION RATES
These bookings cannot be cancelled. Full payment is made at the time of reservation.
Any cancellation incurs 100% forfeiture. No refunds apply.

ACCOMMODATION ENHANCEMENTS
Enhancements that are preselected and booked are subject to the same reservation booking policy terms and conditions.
In accepting a reservation, you are deemed to have accepted these terms and conditions.

CREDITCARD SURCHARGES
Credit Card surcharges apply: American Express 2.5%

SMOKING
Wandering Trout has a strict non-smoking policy for inside both your room and accommodation and bar area. Smoke taint will incur a penalty cleaning charge minimum of two-night rate.

DAMAGE
Any damage done to Wandering Trout property will incur a minimum charge of two-night rate.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.