Check-in / Check-out policy
The Check-in time is at three in the afternoon (3pm), if you arrive before three is more likely that your room is not available until the time of check-in. We do can storage your luggagge until the room its ready
The check-out time it's at noon, midday (12:00 hours), each extra hour or partial (less than an hour) has a charge depends of the season, only upon availability and only until 3pm, check out after 3pm is no possible, you will need to pay the full night, other policy may apply if the room is not available for the guest to extend more hours or night
Payment policy for advance payments
We do only accept PayPal for advance paymens and bank deposits, you can ask for the bank details after the reservation is made, credit card required for the reservation is only taked as guaranty, we can not use it.
Payment policy for non-advance payments
We do only accept cash and PayPal
Credit card required for the reservation is only taked as guaranty, we can not use it
But in case of a no show, we will ask Hotel Sueño Maya (hotel of the family) to make the charge, we only ask them to do this only under this circuntasnces and no other.
We do not accept pets of any kind since we have a chihuahua dog by our own (Taco) and he gets really crazy with other animals.
We kindly ask you to be aware of our other guests, everyone deserves respect, and a quiet night, we are a rest hotel where meetings, celebrations or any activity that bother any other guest of the property will be taken into account, such as music, loud voices, shouting or any noise that disturbs other guests as well as moving furniture excessively is strictly prohibited.
If you are coming for a celebration, we recommend you go to one of the many bars in the center, all of which are accessible at t a fairly short walking distance distance.
We will call your attention a maximum of two times (although it may be only one time) before asking you to leave the property without any refund, at any time of the day and any necessary means such as the police.
We beg you, be nice to other guests, just as they should be with you
Kids under 12 years are NOT allowed to stay
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.