Check-in / Check-out policy

Check-in: 3:00 p.m. - 9:30 p.m. 
Check out : till 11.00 a.m.

Early check-in: If the studio/room is free the night before or the previous guest is checking out earlier, you can check-in earlier, if not, you can leave the luggage in our office.

Late check-in: Please be so kind and please understand that if your arrival time is outside of our usual working hours (3:00 p.m. - 9:30 p.m.), a member of staff will have to wait for you at the reception. Please inform us in advance. There is an additional fee of 15 euros for this late check-in service.
(Free late check-in only with key box possible at the Hörlgasse location)

Credit Card
Free Cancelation booking: We only need the credit card to confirm the reservation but we will not charge it. Payment will only be made after your arrival.
Nonrefundable booking: The total price of the reservation is charged at the time of booking.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Pet policy

Pets are not allowed

Group Policy

When booking 5 or more Apartments a 50% prepayment will be mandatory

General policy

The final cleaning fee and one set of towels and bed linen are included in the room rate.

We are a non-smoking hotel

Please note that key collection takes place at the reception in the building next to where the apartments/rooms are located. (not for location Hörlgasse)

Breakfast and meals: We do not offer breakfast or meals but there are many good cafes and restaurants in our area.

Children and babies are of course very welcome. The price for children is the same as for adults. Attention: Some rooms do not have space for a cot. You can see that in the room description.

Parking: Public parking spaces are available nearby for a fee (reservation is not necessary).

Entire unit located on ground floor 
Pension Gross Hörlgasse lacated on the first floor

Special cancellation policies apply to reservations of more than 20 nights. A deposit of 20% will then be debited. This deposit is considered non-refundable.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.