Check-in / Check-out policy
Check-in: From 15:00Check-out:
Payment policy for advance payments
A valid debit/credit card is required to secure your reservation. We reserve the right to pre-authorise your card prior to arrival. Full payment may be taken at the time of booking. For Non-Refundable rates no modification or cancellation is allowed. (Debit/credit must have an expiry date that is valid after the date of stay). Pre-paid cards are not accepted.
Payment policy for non-advance payments
A valid debit/credit card is required to secure your reservation. We reserve the right to pre-authorise your card prior to arrival. (Debit/credit must have an expiry date that is valid after the date of stay). Pre-paid cards are not accepted. A deposit equivalent to the first night's stay may be required to secure reservations, this deposit is refundable subject to our 'General cancellation policy'.
Pets are welcome in the bar until 10pm and then at our discretion thereafter. No pets except guide/assistance dogs (from a recognised organisation) are allowed in the hotel rooms.
Groups of two or more rooms are subject to a cancelation fee of 20% of the full rate of each room if cancelled less than 7 days prior to arrival. A maximum of 5 rooms for a group may be booked at any one time. If more rooms are needed please contact our team by phone. Absolutely no hen/stag parties:
Our policy is to refuse Stag and Hen parties regardless of whether they are straight or gay. If groups ignore this, book individually and are then found to be part of a hen/stag party we will cancel their booking (even on arrival). If we need to cancel a booking in these circumstances less than 48 hours before arrival date we will apply a cancellation fee equal to the first nights stay. Please note:
Other groups at management discretion, please contact us if unsure.
Payment Policy for Pride, Christmas & New Year: These bookings must be cancelled no less than 14 days before your stay is due to commence otherwise we reserve the right to charge 100% of our full tariff on every room booked. (Updated: 24 October 2016)
Promotional codes: From time to time we send out promotional codes, these codes cannot be used in conjunction with some web only discounted rates.
Room notes: Whilst certain views and room designs/configurations may be shown in photo's, views and designs/configurations vary and cannot be guaranteed. Room sizes are approximate and may differ from room to room. Toiletries, decor, soft furnishings and facilities may be changed without prior notice, any changes will usually be for a similar or higher grade product. Rooms available on our website may not use the same standardised categories as external online travel agency websites, this means we can offer a larger selection of rooms.
Rooms rates: We usually charge similar or lower rates than other websites, we also offer rate matching on most of our room types.
For further Terms & Conditions see hotel website.
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.