Check-in / Check-out policy
Check in time is 2:00 pm
and check out time is 12 noon
. The hotel will make every effort to personalise our guests' stays if provided with your arrival time information at time of reservation. Late checkout requests may be made through the front desk only and are subject to determination based on hotel occupancy. Additional charges may apply.
Payment policy for advance payments
The Hotel reserves the right to request partial or full advance payment in periods of high demand or for group reservations in order to avoid late and substantial room cancellations. This will be communicated to the affected guests at the time of booking.
Payment policy for non-advance payments
Advance payment is generally not required unless the reservation falls under the provisions stated under the "Advance payment" section or the reservation is made using our non-refundable discounted rate.
As much as we love pets and consider them as part of your family, we are currently unable to accept them in our hotel.
Our team is planning to formulate a plan on how to be able to accept our little friends in a way that they do not cause any discomfort to the rest of our guests so please check with us via e-mail prior to your reservation to find out the latest policy regarding pets.
Free policy: For every 20 paying pax, we offer one pax free of charge in a double room for single use (usually used by the coach driver or guide)
Above rates are only valid for groups of at least 20 persons and only if the reservation is done directly with the hotel
• 50% of the total cost must be paid 3 months prior arrival and it is non-refundable.
• The balance amount must be paid 7 days prior to arrival.
• If canceled between 30-15 days prior to arrival a cancellation fee equivalent to one night will be charged
• If canceled 14 days prior to arrival, a cancellation fee equivalent to full stay will be charged.
• If canceled up to 7 days before the date of arrival, no fee will be charged.
• If canceled within 7-3 days prior to arrival a cancellation fee equivalent to one night will be charged.
• If canceled 2 days prior to arrival or no show a cancellation fee equivalent to full stay will be charged.
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.