Check-in / Check-out policy
Check in time is 15:00 pm and
check out time is 11:00. The hotel will make every effort to personalise our guests' stays if provided with your arrival time information at time of reservation. Late checkout requests may be made through the front desk only and are subject to determination based on hotel occupancy. Additional charges may apply.
Payment Policy
Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.
Pet policy
APPLICABLE POLICY FOR DOGS AT OUR PROPERTY
Kastalia Boutique Hotel welcomes travelers with pets and offers high standard hospitality to all its guests. Signing the pet policy below is mandatory for your stay at the property and binds you during your stay.
TERMS
1. Our accommodation allows small-sized (up to 10 kg) and medium-sized (up to 20 Kg.) to stay. Other types of pets such as cats, birds, reptiles and other mammals are prohibited.
2. Up to one dog is strictly allowed in each rental room.
3. The owners of the pet are required to bring with them an updated health booklet of the pet accompanying them from an authorized veterinarian. Our accommodation staff has the right to ask for an up-to-date pet health book at any time.
4. The stay of aggressive pets is expressly prohibited. The property reserves the right to expel customers accompanying a pet that has shown aggressive behavior towards property staff or other guests.
5. Guests are responsible for cleaning up their pets' waste inside their room as well as in all areas of its property.
6. The circulation of pets without a leash or unaccompanied is strictly prohibited.
7. Pets must be always supervised and in every area of the accommodation.
8. If a pet is left unattended and is disturbing other guests, you will receive a warning from the property. On the second violation, you will incur a fee of 100 euros (€100) from the property management. Continuous barking during common quiet hours, i.e., 13:30 – 17:00 and 21:00 – 07:00 is expressly considered a violation of supervision.
9. Pets are not allowed in the indoor dining areas of the property.
10. It is expressly forbidden for guests to leave their pets on the balconies of the rented room.
11. Use the special "DOG IN ROOM" sign on your door to inform the hotel cleaning staff that your pet is in the room.
CHARGES
1.Kastalia Boutique Hotel charges a one-time, non-refundable cleaning fee of twenty euros (€20) per pet. The guide dogs for the blind are free of charge.
2. If damages occur due to the accommodation of a pet, the reception manager informs the guest of the amount due to the accommodation based on the extent of the damages. Irreversible damage to furniture, accommodation equipment, plumbing or electrical installations and items that exceed two hundred euros in cost (€200) are considered damages. The maximum limit for pet damage coverage is five hundred euros (€500).
3. Guide dogs for the blind who carry updated health books and certification documents are excluded from the above fees.
OTHER TERMS
1. Guests are responsible for all personal injury and/or property damage associated with their dog. The guest agrees to indemnify and expressly releases Kastalia Boutique Hotel by signing this from any liability and/or damage incurred as a result of his pet.
2. The guest declares that he has read the content of the accommodation's pet policy and that he accepts them unconditionally.
Group Policy
Free policy: For every 20 paying pax, we offer one pax free of charge in a double room for single use (usually used by the coach driver or guide)
Above rates are only valid for groups of at least 20 persons and
only if the reservation is done directly with the hotel.
Payment policy:
• 50% of the total cost must be paid 3 months prior arrival and it is non-refundable.
• The balance amount must be paid 7 days prior to arrival.
Cancellation Policy
• If canceled between 30-15 days prior to arrival a cancellation fee equivalent to one night will be charged
• If canceled 14 days prior to arrival, a cancellation fee equivalent to full stay will be charged.
General policy
Cancellation Policy for reservations with check-in from 01/11/2020:
Our guests are able to cancel or modify their reservations without any fee up to 7 days prior to their arrival.
In case of cancellation, less than 7 days prior to arrival or in case of "no show", a fee equivalent to the total reservation amount will be charged.
Cancellation Policy
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.