Check-in / Check-out policy
Check-in & Check-out:
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 15:00 hrs. and check-out time is 12:00 hrs.
For early arrival before 09:00 hrs., it is recommended to pre-book the room one day in advance with a full day charge
The Hotel may accommodate late check-out after 12 p.m. for an additional fee; subject to room availability.
Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.
The following items are not permitted in the Resort premises:
*Animals of any kind.
*Flammable, explosive or otherwise hazardous materials
*Objects emitting a foul odour (e.g. Durian)
*Any firearms or other weapons
*Objects of an unusually large size or in unusually large quantities
*Articles related to use in gambling, prostitution, smuggling or other illicit activity
*Illegal drugs or other articles, the possession of which is prohibited by the laws of sultanate of Oman.
The Resort reserves the right to refuse entry to any guest found to be in possession of prohibited items.
Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
The Resort allows a child up to 6 years of age to stay for free using the existing bedding. Baby cribs are upon request and subject to availability. Individuals above the age of 12 are considered as adults by the Hotel.
An extra bed for an additional occupant is allowed and is chargeable from OMR 10.000 per night excluding breakfast, unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation for Standard Rooms, Luxury One Bedroom Villa & Oman Villa.
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:
Standard Room : up to 2 person & 1 Child
Luxury One Bedroom Villa : up to 2 person & 2 Children
Oman Villa : up to 2 person & 2 Children
Mazon Villa : up to 8 persons
Majan Villa : up to 6 persons
Salalah Villa : up to 8 persons
If you have any questions or clarifications regarding the Resort's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Resort reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for each room type.
Guests must be 18 years or older with an identification card to check-in. Guests under the age of 18 must be accompanied by an adult for the duration of stay. The Resort reserves the right to check original identification.
DAMAGE TO PROPERTY:
The Resort reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Resort's property or structure.
All guest in-house are advised to pay a deposit amount at the front desk which will be refundable upon departure.
Staying guests are offered free parking access during their stay with a limited number of cars based on the booked room types.
HEALTH AND WELL-BEING POLICIES
EXCESSIVE NOISE AND PARTIES:
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Resort upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the resort without refund.
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Resort, or if any inappropriate behaviour is brought to attention, the Resort reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.
The Hotel has both smoking and non-smoking rooms. Smoking is only permitted in designated areas of the Resort as well as smoking rooms. There will be a OMR 200 fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition. (Smoking rooms are currently not available due to the ongoing COVID-19 pandemic)
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.