Check-in / Check-out policy
English
Dear Green Residence guest,
We thank you for your reservation in the historic and listed Villa Bismarckstrasse & Lofts.
PLEASE read the following information about your reservation.
Private CHECK-IN CONCIERGE SERVICE with one to one service (1 to 1)
Please update the concierge about 15 minutes before arrival:
15.00 - 20.00 Uhr
+49 160 2900262
Further informations:
__________________________________________________________________________
Historical villa and individual cultural monument (highest monument protection standard):
We hereby point out that the Villa Bismarckstrasse & Lofts are under monument protection and damage caused by guests is very costly in the restoration of damaged areas. Therefore, for your safety, we would like to point out that smoking, open flames such as candles or similar products are prohibited.
The outdoor area of Villa Bismarckstrasse is also a listed building, so we are pleased to be able to provide you with a historical original as a guest.
The reservation you have made is for your exclusive use as a guest and not for any other persons, friends, or guests who have not made a reservation. Additional guests must be registered with the concierge due to applicable safety regulations and house rules to protect the historic villa. Commercial activities are not permitted within the villa or on the property without the approval of our company.
These measures are solely for the protection of guests and the historic and listed individual cultural monument.
Commercial activities require the approval of our company, including, for example, the creation of photo, video or audio recordings within the company. Approval can only be given in advance by our company and must be requested at the following email address: backoffice@green-residence.info
As a guest, please present your identity card (ID card) or passport to our concierge service without being asked. You will also receive a check-in document from the company which must be filled out completely (legal basis for accommodation). Reservations can only be made over the age of 18+.
The Green Residence is a social and ecological enterprise, a women-run accommodation company. Our employees are actively supported by the company based on the individual life situations in which the employees find themselves, including employees from active war zones, with a migrant background and/or a severe disability. The Green Residence team is as colorful as our planet.
The company's ecological approach is to help guests from all over the world make reservations in a resource-saving manner: For this purpose, the historic villa was restored in an environmentally friendly and sustainable manner and equipped with high-quality real wood furniture made of oak. Modern energy saving systems are used and plastics are avoided as much as possible. In addition, all cleaning and laundry services are provided exclusively by the in-house employees, so the bed linen is not ironed after cleaning in order to save as much energy as possible and thus reduce the CO2 footprint of your trip.
Thank you for your understanding and support in the preservation of Villa Bismarckstrasse.
______________________________________________________________________________________
Number of guests in double rooms and apartments:
Please inform us how many rooms you need for your reservation as part of your booking. Please note that we only offer double rooms and do not have single rooms, i.e. two guests can be accommodated in one double room as standard.
Please inform us if the apartment you have booked has more than two double bedrooms and you need additional double bedrooms.
If you as a guest need additional double rooms in order to use them as single rooms for your guests, please inform us, this is subject to an additional charge.
Example for guest apartments, 5 guests receive 3 double rooms, the price is determined based on the number of guests, the guest apartment is prepared by our concierge service according to the number of guests.
Thank you.
______________________________________________________________________________________
Personal CHECK-IN CONCIERGE SERVICE:
PLEASE INFORM the concierge 15 minutes before arriving about your arrival.
3:00 p.m. - 8:00 p.m
+49 160 2900262
A few days before your arrival we will provide you with further information regarding the employee and CHECK-INS. !Please note the further course of communication.
__________________________________________________________________________
Late check-in:
Late check-in is not offered as standard and is not part of your reservation due to German occupational health and safety law.
______________________________________________________________________________________
Secure parking spaces in the inner courtyard of Villa Bismarckstrasse:
As a guest, you can reserve a paid parking space for the inner courtyard of Villa Bismarckstrasse directly upon arrival / contact the concierge, per car parking space 15.00 euros / day.
If you want to park a larger car or truck, the car parking space used will be used as the basis for calculating the costs.
Access to the inner courtyard of Villa Bismarckstrasse is possible via the following entrance/address:
Mittelseestrasse 03
63065 Offenbach
(Iron Gate opposite site of the Uncel’s Bar)
Access height 2.80 m
Please inform the concierge service about your wish to reserve the parking space on site upon arrival or during your journey: +49 160 2900262
______________________________________________________________________________________
Invoices and invoice changes:
If you as a guest would like an invoice, please send us an email with the data you would like on the invoice:
concierge@green-residence.info
Our back office creates the invoice using your data from your email and sends you the invoice as a PDF file. It is not possible to send a PDF file/invoice via the booking portal.
If you have any questions about invoices, you can reach the back office at the following number:
+49 160 95100564
______________________________________________________________________________________
Terms and conditions and rules:
TERMS AND CONDITIONS / POLICIES
Our terms and conditions as well as information and guidelines for your accommodation can be found at www.green-residence.info
Further guidelines can be found on the following page: www.green-residence.info
We look forward to your stay.
Best regards
Team Green Residence Offenbach
Payment Policy
Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.
Pet policy
Tiere sind in unseren Unterkünften nicht erlaubt.
Group Policy
English
Dear Green Residence guest,
We thank you for your reservation in the historic and listed Villa Bismarckstrasse & Lofts.
_____________________________________________________________________________
Historical villa and individual cultural monument (highest monument protection standard):
We hereby point out that the Villa Bismarckstrasse & Lofts are under monument protection and damage caused by guests is very costly in the restoration of damaged areas. Therefore, for your safety, we would like to point out that smoking, open flames such as candles or similar products are prohibited.
The outdoor area of Villa Bismarckstrasse is also a listed building, so we are pleased to be able to provide you with a historical original as a guest.
The reservation you have made is for your exclusive use as a guest and not for any other persons, friends, or guests who have not made a reservation. Additional guests must be registered with the concierge due to applicable safety regulations and house rules to protect the historic villa. Commercial activities are not permitted within the villa or on the property without the approval of our company.
These measures are solely for the protection of guests and the historic and listed individual cultural monument.
Commercial activities require the approval of our company, including, for example, the creation of photo, video or audio recordings within the company. Approval can only be given in advance by our company and must be requested at the following email address: backoffice@green-residence.info
As a guest, please present your identity card (ID card) or passport to our concierge service without being asked. You will also receive a check-in document from the company which must be filled out completely (legal basis for accommodation). Reservations can only be made over the age of 18+.
The Green Residence is a social and ecological enterprise, a women-run accommodation company. Our employees are actively supported by the company based on the individual life situations in which the employees find themselves, including employees from active war zones, with a migrant background and/or a severe disability. The Green Residence team is as colorful as our planet.
The company's ecological approach is to help guests from all over the world make reservations in a resource-saving manner: For this purpose, the historic villa was restored in an environmentally friendly and sustainable manner and equipped with high-quality real wood furniture made of oak. Modern energy saving systems are used and plastics are avoided as much as possible. In addition, all cleaning and laundry services are provided exclusively by the in-house employees, so the bed linen is not ironed after cleaning in order to save as much energy as possible and thus reduce the CO2 footprint of your trip.
Thank you for your understanding and support in the preservation of Villa Bismarckstrasse.
______________________________________________________________________________________
Number of guests in double rooms and apartments:
Please inform us how many rooms you need for your reservation as part of your booking. Please note that we only offer double rooms and do not have single rooms, i.e. two guests can be accommodated in one double room as standard.
Please inform us if the apartment you have booked has more than two double bedrooms and you need additional double bedrooms.
If you as a guest need additional double rooms in order to use them as single rooms for your guests, please inform us, this is subject to an additional charge.
Example for guest apartments, 5 guests receive 3 double rooms, the price is determined based on the number of guests, the guest apartment is prepared by our concierge service according to the number of guests.
Thank you.
______________________________________________________________________________________
Personal CHECK-IN CONCIERGE SERVICE:
PLEASE INFORM the concierge 15 minutes before arriving about your arrival.
3:00 p.m. - 8:00 p.m
+49 160 2900262
A few days before your arrival we will provide you with further information regarding the employee and CHECK-INS. !Please note the further course of communication.
__________________________________________________________________________
Late check-in:
Late check-in is not offered as standard and is not part of your reservation due to German occupational health and safety law.
______________________________________________________________________________________
Secure parking spaces in the inner courtyard of Villa Bismarckstrasse:
As a guest, you can reserve a paid parking space for the inner courtyard of Villa Bismarckstrasse directly upon arrival / contact the concierge, per car parking space 15.00 euros / day.
If you want to park a larger car or truck, the car parking space used will be used as the basis for calculating the costs.
Access to the inner courtyard of Villa Bismarckstrasse is possible via the following entrance/address:
Mittelseestrasse 03
63065 Offenbach
(Iron Gate opposite site of the Uncel’s Bar)
Access height 2.80 m
Please inform the concierge service about your wish to reserve the parking space on site upon arrival or during your journey: +49 160 2900262
______________________________________________________________________________________
Invoices and invoice changes:
If you as a guest would like an invoice, please send us an email with the data you would like on the invoice:
concierge@green-residence.info
Our back office creates the invoice using your data from your email and sends you the invoice as a PDF file. It is not possible to send a PDF file/invoice via the booking portal.
If you have any questions about invoices, you can reach the back office at the following number:
+49 160 95100564
______________________________________________________________________________________
Terms and conditions and rules:
TERMS AND CONDITIONS / POLICIES
Our terms and conditions as well as information and guidelines for your accommodation can be found at www.green-residence.info
Further guidelines can be found on the following page: www.green-residence.info
We look forward to your stay.
Best regards
Team Green Residence Offenbach
General policy
Translated Terms & Conditions from GREEN RESIDENCE,
Frankfurt / Offenbach, Bismarckstraße 123, 63065 Offenbach/Main
General Terms and Conditions of Green Residence
§ 1 Scope of application
These terms and conditions are valid for all contracts concerning the rental of furnished
apartments for accommodation as well as for all related services and deliveries provided to the
services and deliveries of the company ... , hereinafter referred to as the landlord.
The service is provided exclusively on the basis of these GT&C.
Agreements deviating from the GT&C are only effective after approval by the Landlord.
§ 2 Conclusion of the contract, contracting party, subletting and further letting
The contract is concluded by the acceptance of the customer's application by the landlord. The
landlord confirms the acceptance of the offer by sending a
reservation confirmation or booking confirmation. If the content of the
confirmation or booking confirmation differs from the content of the customer's request, the
the deviating content of the reservation confirmation for the customer and the landlord then
binding if the customer does not object within one week after receipt.
The customer will be specifically informed of this at the beginning of the period. The subletting or
subletting of the rented apartment requires the written consent of the landlord.
landlord. § Section 540 para. 1 sentence 2 BGB shall not apply if the customer is an entrepreneur.
Contractual partners are the landlord and the customer. If a third party, in particular a client
or employer ordered for the customer, he is liable to the landlord together with the
customer as joint and several debtor for all obligations arising from the rental agreement.
§ 3 Services, Prices, Terms of Payment
The landlord is obliged to provide the apartment booked by the customer or an equivalent apartment, and to provide the agreed services. The customer is obliged to pay the apartment and the further services used by him the agreed or usual prices of the landlord.
The agreed prices include the statutory value added tax.
Subject to other agreements, the agreed payment is due for a rental period of more than
month in advance by the 3rd working day of the month to the account of the landlord specified in the rental agreement. Otherwise, invoices of the landlord without due date are payable within 24 hours of receipt of the invoice without deduction. The landlord is the landlord is entitled to call in accrued claims at any time and to demand immediate payment. In the event of default in payment, the landlord shall be entitled to charge interest on arrears in the amount of 8 % or, in the case of interest on arrears in the amount of 5% above the base interest rate for transactions involving a consumer (end user). The Landlord expressly reserves the right to prove higher damages.
The landlord is entitled to demand a reasonable advance payment and/or security deposit upon conclusion of the contract or thereafter.
The amount of the advance payment and the payment dates can be agreed in writing in the contract. The security can also be provided by the by providing credit card details. In this case, the landlord is entitled to collect the payment / demand the respective agreed remuneration by credit card in the event of non-compliance with payment dates.
The customer may only set off undisputed, legally established or ready for decision set off claims against the landlord. If the customer is an entrepreneur, he can reduce the rent only if the right to reduce the rent is undisputed or legally binding.
If the customer has provided a security by making available credit card data, the landlord is
credit card data, the landlord is entitled, after issuing an invoice accordingly, also to charge the
services used by the customer, e.g. final cleaning, special cleaning, via the customer's credit card.
via the credit card of the customer.
§ 4 Smoking ban, keeping of animals
The apartments of the landlord are non-smoking apartments. Therefore smoking in the apartments is prohibited. In case of violation the landlord has the right to terminate the contract immediately and without notice. In addition, the landlord may, if necessary charge costs for a special final cleaning in case of nicotine smell in the apartment in the amount of at least 60 EUR net.
Keeping animals in the rented apartments is generally prohibited and only allowed with the written permission of the landlord.
§ 5 Provision, handover and return
Unless otherwise agreed, the customer has no right to the provision of a particular apartment.
Booked apartments are available to the customer from 3:00 PM o'clock of the agreed day of arrival. The customer has no right to an earlier provision.
On the agreed day of departure, the apartment must be vacated and made available to the landlord by 11:00 a.m. at the latest. If the apartment is only vacated before 3:00 PMo'clock, the landlord is entitled to charge a 50 % of the daily price for the apartment due to the late return. In case of a vacation after 3:00 PM o'clock the whole daily price for the following day can be charged.
Contractual claims of the customer are not justified by this. It is compensation for loss of use. The customer is free to prove that no or a significantly lower damages have occurred for the Landlord.
The return of the apartment must be in the same condition as the apartment by the
landlord has handed over to the customer. The customer has to remove all his personal belongings from the apartment and dispose of any food brought along. The customer must lock-up the apartment when leaving.
§ 6 Withdrawal and cancellation
The following cancellation conditions apply to the customer:
Deadlines Cancellation fee (% of the original total offer)
Cancellation fee (% of the original total offer) for all double room categories:
Free of charge up to 4 days before arrival.
3-1 days before arrival & on the day of arrival: 100% payment according to the cancellation policy.
Cancellation fee (% of the original total offer) for all apartment categories:
Free of charge up to 30 days before arrival.
29-1 days before arrival & on the day of arrival: 100% payment according to the cancellation policy.
Cancellation must be made in writing (by e-mail, letter, fax) to the landlord. For the
effectiveness of the declaration is the receipt by the landlord.
If between the landlord and the customer a date for the cost-free withdrawal from the contract in writing, the customer can withdraw from the contract until then, without any payment or compensation claims for the landlord. The right of withdrawal of the expires if the customer does not exercise his right to withdraw from the contract in writing to the landlord by the agreed date. The same right is entitled to the landlord.
If an agreed advance payment or security deposit is not made even after the expiry of a reasonable grace period the landlord, the landlord shall be entitled to withdraw from the contract. In this case the customer has to pay the landlord cancellation fees and processing fees in accordance with § 6 number 2.
The landlord is also entitled to withdraw from the contract for an objectively justified reason, for example
contract, for example if force majeure or other circumstances for which the landlord is not responsible make the fulfilment of the contract impossible; apartments undern misleading or false statements of facts essential to the contract, for example, those that are in the the person of the customer or the purpose; the landlord has reasonable cause to believe that the has reason to believe that the use of the booked apartments will harm the peace of the house, the safety or damage / endanger the public reputation of the landlord, without this being attributable to the Landlord's sphere of control or organization.
§ 7 Loss of or damage to items brought along by the customer
Items brought by the customer to the rented apartment are at the risk of the customer.
The landlord assumes no liability for loss, destruction or damage, even for financial loss, except in the case of gross negligence or intent on the part of the landlord. This does not apply to damages resulting from injury to life, body or health.
§ 8 Technical equipment and connections
The use of the customer's own electrical equipment using the electricity network of the apartment requires the written consent of the landlord, unless it is a matter of objects of the usual daily use. By the use of these devices of the or damage to the technical equipment of the apartment shall be borne by the customer, unless the landlord is responsible for them.
The customer is entitled to use telephone, fax and data transmission equipment available in the apartments. The customer has to pay the fees incurred in the context of the use in addition to the agreed rent.
The customer is prohibited from illegal filesharing via the internet connection
Internet connection provided by the landlord. This includes any up- or download of copyrighted music, film or software files. The customer is liable for all damages incurred by the landlord and / or the rights holder by the infringement of rights by the customer. Malfunctions of the technical or other equipment provided by the landlord shall be remedied immediately if possible.
Payments may not be withheld or reduced insofar as the landlord is not responsible for these disruptions / disturbances.
The apartments of the landlord are equipped with at least one television and one radio.
The use of these is only permitted if the customer has previously registered them with the GEZ.
§ 9 Right of access of the landlord
The landlord is entitled to enter the rented apartment after consultation with the customer in order to
repairs, to read the electricity and water meters and to inspect the apartment in the context of the
to enter the rented apartment within the framework of the follow-up rental. In case of imminent danger, the landlord is also entitled to enter the apartment without consultation with the tenant.
§ 10 Liability of the customer for damages
If the customer is an entrepreneur, he is liable for all damages to the building or inventory, which are
caused by visitors, employees or other third parties from his area or himself.
Upon handover of the apartment, the customer will be provided with an inventory list, which he has to countersign. The customer has to pay the costs of the objects which are no longer present in the
the customer has to compensate at current value. The landlord may require the customer to
appropriate securities (e.g. insurance, deposits, guarantees).
The security can also be provided by the provision of credit card data.
In this case, the landlord is entitled to charge the costs of any security provided to the credit card of the customer for the removal of items within the apartment or damage to the apartment culpably caused by the customer or any co-inhabitants or visitors.
The Landlord shall determine the costs of repairing the damage in advance by obtaining a cost estimate from a specialist craftsman's company. The customer is obligated to contribute what in what can reasonably be expected to be done in order to and to keep any possible damage to a minimum.
§ 11 Liability of the Landlord
The Landlord shall be liable for its obligations under the contract. Claims of the customer for compensation are excluded. This does not apply to damages resulting from injury to life health, if the landlord is responsible for the breach of duty, other damages that are based on an intentional or grossly negligent breach of duty and damages caused by an intentional or negligent breach of essential contractual obligations of the landlord. A breach of duty by the by a legal representative or vicarious agent shall be deemed equivalent to a breach of duty by the Landlord. Should disturbances
or defects in the services provided by the landlord appear, the landlord shall make every effort to remedy the or upon immediate complaint / notification by the customer, the landlord will endeavour to remedy the situation.
The landlord shall be liable to the customer for items brought in up to a maximum amount of
3.000,00 Euro, as well as for money, securities and valuables up to an amount of 1.000,00 Euro.
Money, securities and other valuables can be stored up to a maximum value of 1.000,00 Euro can be kept in the safe, if available in the apartment. The landlord recommends to make use of this possibility. The liability claims against the landlord expire if the customer after obtaining knowledge of loss, destruction or damage does not immediately reported to the landlord.
Insofar as the customer is provided with a parking space in a garage or other parking area, even for
parking space is made available to the customer, even for a fee, this does not constitute a safekeeping contract. In case of loss or damage to motor vehicles parked or maneuvered in the parking lot or their
parked or maneuvered motor vehicles or their contents, the landlord is not liable, except in the case of intent or gross negligence. No. 1 sentences 2 to 4 above shall apply accordingly. Any damage must be reported immediately.
All claims against the Landlord shall generally become statute-barred after one year from the beginning of the regular limitation period of § 199 para. 1 BGB. Claims for damages shall become statute-barred without regardless of knowledge or grossly negligent ignorance in three years from their occurrence. The above reductions in the statute of limitations shall not apply in the event of injury to life, body
health or freedom, as well as in the case of claims that are based on a deliberate or grossly negligent
grossly negligent breach of duty of the landlord, his legal representative or
vicarious agents.
§ 12 Final Provisions
Changes or additions to the contract, the acceptance of the application or these Terms and Conditions for the rental of apartments must be made in writing.
Unilateral changes or additions by the customer are invalid.
Place of performance and payment is the registered office of the landlord. Exclusive place of jurisdiction - also for disputes arising from checks and bills of exchange - is, if the customer is a merchant, the registered office of the landlord.
If a contracting party fulfils the requirements of § 38 para. 2 ZPO and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the landlord.
German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of excluded.
Should individual provisions of these general terms and conditions be or become ineffective or void
or become invalid, the validity of the remaining provisions shall not be affected. In this case, the statutory provisions shall apply.
Cancellation Policy
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.
