Check-in / Check-out policy

Check-in time after 3:00 pm
Check-out time prior to 11:00 am
Inform Erossea Villa of your expected arrival time in advance including all details by email to reservations@erosseavilla.com.
In case of flight delays or any inconvenience while traveling, contact us at the earliest at the phone number + 30 697 15 444 10. We cannot guarantee early check-ins or late check-outs unless confirmed by us in advance.
To make your stay even more comfortable we may suggest the following: If you expect to arrive early and would like to access the accommodation immediately, we recommend you book for the night before. Likewise, if you wish to depart later than our official check-out time, we recommend you book for an additional night to guarantee access until you depart.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

General policy

All bookings made with Erossea Villa require the guest’s signature on the confirmation booking form as acceptance of the following booking terms and conditions.

1.     BOOKING
A non-refundable deposit of 30% of the booking rates must be paid on the day of the booking by wire transfer to confirm the booking.
2.     MINIMUM STAY
The minimum booking of the property is for 3 consecutive nights.
3.     PAYMENT OF THE REMAINING BALANCE
The balance is due as per the booking confirmation/invoice must be paid 60 days before the guests’ arrival.
For bookings made within 60 days of the arrival date, the guest will be required to pay the full amount of the confirmed booking at the time of booking.
4.     CANCELLATION POLICY
·       Any cancellations received 60 days or more before arrival are subject to a cancellation fee of 30% of the booking amount (Nonrefundable deposit).
·       Any cancellations received less than 60 days before arrival are subject to full payment of 100% of the total booking amount.
·       All cancellations must be emailed to Erossea Villa in writing to reservations@erosseavilla.com.
5.     SPECIAL OFFER BOOKINGS 
For any special offer bookings where a discount is involved full payment must be made at the time of booking.
SPECIAL OFFER CANCELLATION POLICY
·       Any cancellations of special offer or discount bookings received 60 days or more before arrival are subject to a cancellation fee of 50% of the total amount of the booking.
·       Any cancellations received less than 60 days before arrival are subject to full payment of 100% of the total booking amount.
·       All cancellations must be emailed to Erossea Villa in writing to reservations@erosseavilla.com.
6.     INSURANCE
Booking is under the condition that your party is covered by comprehensive travel insurance including coverage against booking cancellation and personal injury.
7.     LAW – JURISDICTION
In the event of any dispute concerning the terms and conditions of this contract, the parties agree that any such disputes shall be settled by international arbitration by the Rules of Conciliation and Arbitration of the International Chamber of Commerce.

EROSSEA VILLA HOME RULES
·       ARRIVAL AND DEPARTURE TIME
Arrival and departure are agreed at the time of booking. Erossea Villa recommends:
Check-in time after 3:00 pm
Check-out time before 11:00 am
Inform Erossea Villa of your expected arrival time in advance including all details by email to reservations@erosseavilla.com.
In case of flight delays or any inconvenience while traveling, contact us at the earliest at the phone number + 30 697 15 444 10. We cannot guarantee early check-ins or late check-outs unless confirmed by us in advance.
To make your stay even more comfortable we may suggest the following: If you expect to arrive early and would like to access the accommodation immediately, we recommend you book for the night before. Likewise, if you wish to depart later than our official check-out time, we recommend you book for an additional night to guarantee access until you depart.

·       CLEANING & HOUSEKEEPING SERVICE
Erossea Villa provides daily cleaning, daily change of towels, and change of linen on request – a green card. Should the guests require extra housekeeping service, please advise us at the time of booking.
·       BREAKFAST & CHEF SERVICE
The booking rates include breakfast service.
Should the guest require a private chef or a caterer, please advise us of the details at the time of the booking. All quoted charges are required to be prepaid at the time of booking with any specified extra service.
·       EXTRA CONCIERGE SERVICES & ADDITIONAL CHARGES
Erossea Villa will be happy to arrange additional concierge services, sightseeing, and any activities upon request. We recommend that any extra concierge services be booked well in advance to secure availability. All quoted charges for extra concierge services of the third parties will be partially prepaid at the time of booking and the remaining balances or full payments will be collected in the Cash form on arrival date.
·       NUMBER OF PERSONS & BEHAVIOR & DAMAGES TO THE PROPERTY
Only those guests listed on the Booking form may use the property. Photocopies of passports of all guests will be requested upon arrival.
The guests are responsible for the proper and decent behavior of his/her party. The guests are required to report any damages to Erossea Villa and to bear the cost of any repairs or replacement.
The refundable security deposit is €500 and has to be pre-paid on the arrival date in Cash form.

Should any member of the guest’s party behave disrespectfully towards the property and its contents, Erossea Villa reserves the right to ask all guests to vacate the property immediately.
·       CHILDREN POLICIES
Children are welcome on our property. We need to be informed about the age of the children before finalizing the booking to provide any additional services.
·       PETS
Pets are not accepted on our property.
·       SWIMMING POOL & JACUZZI
The pool and Jacuzzi will be kept clean and operational by the property staff. The pool area is non-protected children's area, we require you to keep your children under strict supervision around the pool or Jacuzzi areas during your stay.
The Suites level has no access to the pool area if booked separately.
·       WATER
Please note that our property is located on a small island with severe problems of drought. Therefore, water is a commodity to be used wisely.
·       INTERNET SERVICE
Erossea Villa provides Internet service. In case of technical problems beyond our control, we cannot guarantee the provision of technical service to re-establish the connection.
·       PHOTOGRAPHY
Photographs taken at the property cannot be used or sold for profit without written authorization from the Erossea Villa owner.
·       VALUABLES
Valuables left at the property are at the guest’s risk. Erossea Villa cannot be held responsible for their loss or misplacement. We offer individual safes in each room.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.