Check-in / Check-out policy

CHECK-IN
Check-in time is any time after 3 PM. If you arrive earlier the we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. Di Verdi Imperial Hotel will make every effort to honor special requests (such as a specific floor or room number, roll-away beds, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.  

CHECK-OUT
Check-out is at 11 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

Pet policy

Not allowed

Group Policy

Payment criteria:

First 50% of the total price has to be paid 21 days before arrival by bank transfer or by credit card.
Second 50% of the total price has to be paid at least 10 days before arrival by bank transfer or by credit card.

Cancellation policy:
Up to 21 days before arrival - reservations can be canceled or modified without penalty.
Up to 20 to 10 days before arrival - reservations can be modified or cancelled till the 50% of the grand total price without penalty.
After that timeframe, You have to pay the 100% as a penalty over the 50%.

If you cancel your reservation less than 10 days before the arrival - 100% of the total amount has to paid as penalty.

General policy

Guest Identification Required
Guests will be required to present a valid identification at check-in that matches the guest name on the reservation. If you are using a company or other party's credit card, an authorization form is required and must be on file at time of check-in.

Occupancy and Guest Age Policy
Each room can accommodate up to two people with the exception of our suites in which the maximum is four.

Smoke-Free
We are 100% smoke-free property. Please do not smoke in any of the guest rooms, on the patios or within 20 feet of the building. If smoking occurs, there will be a €200 euro cleaning fee per night charged to your credit card.

Cash Policy

Cash Payment is accepted; however a credit card is required to be on file.

Accessibility

Wheelchair accessible guestrooms are available. If needed, please ensure it is requested at the time of reservation.

Housekeeping

Our housekeeping staff will enter daily for stayover guests (more than one night) to freshen bathrooms, empty trashcans and make the bed. If the “Do Not Disturb” sign is on the door, the housekeeping staff will not enter the room. If any additional amenities are needed, please contact the front desk staff.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.