Check-in / Check-out policy
This is a private home so your SPECIFIC CHECK-IN TIME and advance notice of any arrival changes is important. Check-in is typically 1 pm to 8 pm with early or late afternoon preferrred as it frees up our afternoon. You as our guest will receive a key at check-in allowing your freedom to come and go after check-in. Please arrive before your evening plans, not after. I am in bed by 9 pm! Late check-ins discouraged and require prior agreement.Check-out by 11:30 am
Payment policy for advance payments
For nightly rate reservations, a deposit is typically one night but can be up to 30 per cent of reservation plus tax. The deposit is invoiced and charged after booking. Balance can be charged 7 days prior to arival or upon arrival. For week long or 30 day reservations, Special events, Holiday Weekends and Holidays a greater advance payment of 50 to 100 per cent might be charged. Rates shown might vary. (Rates shown might vary or be non-refundable for Holidays, Holiday Weeks or Special Events. City, County, State taxes are not included in rates shown but are added on separately and shown in the total charge. Stays of one week or longer are typically discounted and therefore do not include breakfast. In addition while I rarely do 30 day stays, a 30 day consecutive stay is usually not subject to hotel tax.)
For nightly rate reservations of 7 nts or less, a 7 day notice is required for refund minus a 30 per cent Cancel Fee. There is a minimum 30 USD taxable cancel fee. For longer term weekly or monthly rate reservations, a 30 day notice is required and Cancellation Fee is 30% of total reservation, minimum 30 USD. Less than the 7 or 30 day notice mentioned, Special Events and Holiday weeks are non refundable and the cost of entire reservation is due. A date change is considered a cancellation, one time max. Early departure is considered a last minute cancellation, non refundable.
Cancellations are taken seriously as they are a large percent of income to a 3 room B&B. Your consideration is appreciated. Refunds will be in the same form as original payment; i.e. credit card is credit, gift card is gift card, etc. if your card is no longer valid, there is no refund. Every attempt will be made to rebook your room and refund accordingly.
No pets, please. One cat and one dog live here. Pets kept out of guest rooms. No pet access to Madison Apt Suite.
Please provide contact info for any guests you reserved aroom for or those arriving separately from you, the guest making the reservation. I need to be able to reach the person actually staying here in my home. Home land lines are not helpful when you are not home! Provide mobie phone and reachable email addresses please.
Minimum guest age is 9 years old. GUESTS OVER 9 ARE CHARGED AS AN ADULT
Must be 21 or older to reserve a room
Must be 21 yrs old to make reservation. Min. guest age is 9 years old. Children 9 and over charged as an adult. No pets, please. Email, call, text 216-287-7141 to schedule your arrival time. Rates shown can vary or be non-refundable for Holidays, Holiday weeks, Special events.
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.