Check-in / Check-out policy
Check-in is possible from 3:00 pm.
The regular check-out time is at 10.30 am.
If it is possible, we adjust these times individually to your trip.
Brilliant Apartments reserves the right to offer guests a different apartment in the same or a higher category.
Payment policy for advance payments
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Our non-refundable rate can not be cancelled nor amended without resulting to a penalty equivalent to 100% of the cost of the stay.
Payment policy for non-advance payments
To secure your reservation we will need your credit card information. Debit entry will only take place after arrival date.
Bringing pets is allowed on request.
We reserve the right to charge a one-time cleaning fee added to the total price and to the standard pet fee.
Please contact us regarding group reservations.
AVOIDANCE OF CONTRACT/CANCELLATION
The tenant may at any time terminate the contract by notice of withdrawal to the Brilliant Apartments GmbH prior to arrival. The resignation shall be submitted in writing (by e-mail, FAX or letter post).*
Cancellation fees are as follows:
7 days before arrival: Full reimbursement.
Cancellation in the 7 days before arrival/no show/during the stay: The guest will be charged the total price.
Brilliant Apartments will try to convey the vacant property elsewhere. Should a re-mediation succeed, the payment of cancellation fees can be waived.
The fee charged for mediating agencies is to be paid in any case.
*Excludes bookings which were booked with a Non-Refundable rate.
CANCELLATION BY BRILLIANT APARTMENTS
The Brilliant Apartments GmbH is entitled to rescind the contract in case of unforeseen events. This is especially true if force majeure or other circumstances beyond make the fulfillment of the contract impossible, units are booked on false information or if you violate the smoking ban.
This Brilliant Apartments must notify the tenant prior to the exercise of withdrawal immediately. If the cancellation is authorized, the tenant has no right to compensation. If an agreed advance payment is not made, Brilliant Apartments is entitled to withdraw from the contract.
Detailed terms and conditions for Brilliant Apartments GmbH is here: http://www.brilliant-apartments.de/bawp/en/agb/
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.