Payment Policy

Payment policy might differ, depending on the available rate. Please check the exact payment policy next to the Rate name.

General policy

General Terms and Conditions
(GTC)
1. Service provider details:
company name: AAM 2020 Kft.
registered office: 3530 Miskolc, Arany János utca 1.
company registration number: 05-09-032459
tax number: 27308686-2-05
2. General rules:
(a) These “General Terms and Conditions” – hereinafter referred to as: GTC – govern the conditions for the use of the Arany Apartman Miskolc accommodation,
catering units and the related services provided by the service provider,
operated by the service provider at 3530 Miskolc, Arany János u. 1.
(b) These GTC do not exclude the conclusion of special or individual agreements with travel agencies,
travel intermediaries, tour operators, or other persons who cooperate with the service provider in order to sell the service provider’s
services.
3. The contracting party:
(a) The contracting party is a natural person,
legal entity, or other economic organization ordering and/or using the service provider’s services. The person ordering and/or using the service is
hereinafter collectively referred to as: guest.
(b) The service provider and the guest become parties to the service contract if the conditions are met,
hereinafter collectively referred to as: contracting parties.
4. Formation of the service contract, reservation process, modification of the reservation:
(a) Upon the guest’s verbal or written request for a quote – by letter, fax, e-mail, website or other electronic means – the service provider shall send an offer to the guest within 24 hours (in the case of weekends and holidays, on the first working day following receipt of the request for a quote). If the actual order is not received in writing from the guest within 48 hours of sending the offer – or by the option deadline specified in the offer, the service provider shall be released from its obligation to make an offer, and the service provider’s obligation to make an offer shall cease.
(b) The service contract shall be concluded with the service provider’s written confirmation of the order – reservation – submitted by the guest, and in view of this written confirmation, the order – reservation – shall be deemed to be a contract concluded in writing. An order and/or order modification placed verbally only creates a contractual obligation if it has been confirmed in writing by the service provider.

The verbal confirmation of the order or the modification of the order by the service provider does not create a contractual obligation. The parties may also make legal declarations establishing, modifying and terminating the contract electronically as regulated by Hungarian law.
(c) The contract for the use of the service is for a fixed period.
The service provider is not obliged to conclude a contract (service). It may reject the guest's offer or request for a service without giving any reason.
(d) In the event that the guest decides before the expiry of the fixed period that he does not wish to use the service until the expiry of the fixed period, he is still obliged to pay the full price of the service to the service provider, and the service provider is entitled to demand the full price of the ordered service. The service provider is entitled to resell the room vacated by the guest before the expiry of the fixed period. If the guest does not use the so-called extra services ordered – meals, catering and other services related to the event – and does not cancel them within the deadline provided for each service, or the service provider does not provide a cancellation option due to the nature of the service, the guest is obliged to pay a penalty equal to 100% of the fee for the given service. (e) The guest is only entitled to extend the service if the service provider consents to this in writing no later than the day before the expiry of the fixed period. (f) The service contract can only be amended with the written consent of the contracting parties. (g) In the event of an incorrect, lower price or fee offer or communication resulting from an administrative, technical or IT error by the service provider or its partner in a legal relationship, the contract between the parties – both in the case of indirect and direct contracting – is only valid if it results in a reduction of no more than 20% of the prices and fees stated on the website. In case of an incorrect price or fee exceeding this, the offer is not binding, and the contract is not created even in the case of a declaration of acceptance (obvious error of intention). (i) The hotel determines the discounts according to an individual agreement and in the relevant service provider regulations, which also stipulate the discounts for regular guests. In the absence of a different agreement or rule, the basic principle is that the different discounts cannot be used together. 5. Cancellation conditions: (a) The reservation can be canceled 8 days before arrival without penalty, in case of cancellation within 7 days, a 100% penalty will be charged. If the reservation is canceled during the penalty-free cancellation period, the advance payment will be refunded or a gift voucher will be issued for its amount that can be used freely.
In case of cancellation within 72 hours of the reservation, the amount paid as the accommodation

counter-value will not be refunded.
(b) (b) The service provider reserves the right to establish conditions in an individual contract that differ from the above in the case of the reservation of its products subject to special conditions - such as special offers -, group travel or events.
6. Prices applied by the service provider:
(a) The hotel room prices - in addition to being published on the website and/or websites providing accommodation reservations - are posted at the hotel reception and in the hotel room, the prices of other services provided by the service provider other than accommodation are posted in the given hotel

departments, but information about them is also available at the reception upon request.
(b) The service provider is entitled to change its prices at any time without prior notice,
of course, provided that this does not apply to the prices already offered in the quotation given at the request of the contracting party, nor to the prices of services already ordered by the guest.
(c) The service provider is entitled to set its prices in Hungarian forints and in any convertible currency.
(d) The service provider undertakes to publish its current hotel room prices, current promotions, discounts and
other offers on the website it operates www.aranyapartmanmiskolc.hu.
(e) In the case of cooperation with travel agencies and guest mediation, in the absence of a cooperation agreement, payment of commission is possible against the travel agency's commission account, in accordance with the service provider's current commission rules. In the case of a contracted partner, the contractual price established in the contract will be invoiced.
7. Payment method and guarantee:
(a) The service provider shall indicate the unit price of the ordered services on the written confirmation sent to the guest.
The guest may pay the amount calculated for the duration of the stay in two ways:
By bank transfer in advance or upon arrival at the hotel reception with a bank card, cash or cafeteria means replacing it, for the entire duration of the stay.
(b) The contracting party shall pay the consideration for the service in Hungarian forints.
(c) The service provider shall also accept debit cards, credit cards, cafeteria means (e.g. Széchenyi card) for the payment of the consideration for the service(s), the current list of which can be viewed at the hotel reception.
(d) The service provider may, at its discretion, pass on to the contracting party any costs related to the use of any payment means other than cash. The service provider undertakes to provide information on the transferable costs upon request, upon prior request of the contracting party.
8. Terms and conditions of using the services:
(a) The guest may occupy the hotel room ordered and confirmed by the service provider from 13:00 on the day of arrival and must vacate it by 10:00 on the last day of stay.
(b) In the event that the guest wishes to occupy the room before the time specified in point 8.(a) on the day of arrival, or if there is a late check-out, an extra fee will be charged, the current amount of which will be provided by the reception.
(c) Pets, excluding service dogs, are prohibited from entering the hotel and its catering units.
(d) The service provider is entitled to terminate the accommodation contract with immediate effect,
or refuse to provide the service if:
a) the guest does not use the room provided to him or the services provided by the service provider and/or the premises used to provide them for their intended purpose,
b) the guest disrupts the hotel's house rules and does not cease his disruptive behavior despite being asked to do so,
c) the guest does not comply with the hotel's safety regulations - e.g. smoking in a prohibited area and does not cease doing so despite being asked to do so,
d) the guest behaves in an objectionable manner, rudely towards the hotel's employees or guests,
is under the influence of alcohol or drugs, demonstrates threatening, offensive or other unacceptable behavior,
e) the guest or his assistance dog is contagious or suffers from a disease that disturbs the peace of other guests.
f) the contracting party or the guest fails to fulfill the payment guarantee obligation required by the service provider by the date specified by the service provider. g) publishes comments, images, information that damage the credit or reputation of the hotel, its guests or employees on social and online opinion sharing sites or in any way violates the personal rights of the hotel, its guests or employees. (e) If the contract between the contracting parties cannot be fulfilled due to “force majeure”, the contract shall be terminated. (f) The guest uses all the hotel’s services at his own risk during the entire stay. Those with whom the service provider was forced to terminate the contract or refuse to provide services may also be refused to fulfill such requests in the future. (g) The service provider pays great attention to preventing accidents. The service provider is not liable for any damage resulting from the guest's failure to heed warnings or other indicated dangers or from improper use.
(h) A guest under the age of 18 or in need due to his health condition may not be left without parental or accompanying supervision.
9. Provision of services:
(a) If the service provider is unable to provide the ordered services himself, he shall arrange for the guest's accommodation.
(b) Within the scope of his obligation under point (a), the service provider shall offer the services confirmed in the order at the price indicated therein, for the period stipulated therein - or until the impediment ceases - in another accommodation of the same or higher category, and provide it if the guest accepts it. All additional costs of providing the substitute accommodation shall be borne by the service provider.
(c) If the service provider fully complies with its obligation set out in point (b) or if the guest accepts the alternative accommodation offered to him, the guest may not claim compensation.
10. Guest rights:
(a) Pursuant to the contract, the guest is entitled to use the room ordered and the facilities of the accommodation that are included in the standard range of services and are not subject to the special conditions.
(b) The guest may file a complaint regarding the performance of the services provided by the service provider. The service provider undertakes to investigate any complaint submitted to it in writing or orally at its reception and recorded in the minutes within 72 hours of receipt of the complaint and to provide the guest with a substantive response.
11. Guest obligations:
(a) The guest is obliged to pay the service provider the price for the services ordered in the contract in the manner and by the date specified in the contract at the latest.
(b) The guest is obliged to ensure that minors under his/her supervision are constantly under the supervision of an adult and behave appropriately and in accordance with the house rules in the hotel of the service provider.
For any damage caused by a minor or a person who is not fully capable of acting for any other reason - regardless of whether the damaging behavior takes place under or outside his/her supervision - the adult parent or companion staying in the hotel is obliged to be liable towards all injured parties.

(c) The guest is obliged to immediately report the damage suffered by him at the hotel reception and to provide the hotel with all necessary information that is necessary to clarify the circumstances of the damage and that is necessary for any infringement or criminal proceedings.
(d) The guest may not bring his own food or drink into the catering units of the service provider's hotel, and he is obliged to comply with the posted restaurant regulations at all times.
12. The guest's liability for damages:
(a) The guest is obliged to be liable for all damages that the service provider or a third party suffers due to the damaging behavior of the guest, his companion, or persons under the supervision of any of these persons.
(b) The guest's obligation to compensate for damages (compensation) also exists if the injured party is entitled to claim compensation for the damage directly from the service provider. The obligation to compensate for damages shall extend to damages caused in the hotel area, in the garage, in vehicles, and in other property. The obligation shall also apply to damages not covered by the insurer.
(c) In the event that after the guest's departure it becomes clear that the guest or his/her companion has undoubtedly caused material damage to the service provider, another guest, or a third party, the service provider shall be entitled to claim the amount of the damage against the guest, even against the guest's bank card/credit card. In this case, the service provider shall be obliged to preserve the evidence in its original state for 5 years and, if necessary, make it available to the competent authority.
(d) The service provider shall be entitled to determine the extent of the material damage caused by the guest or his/her companion, taking into account the relevant, effective laws. If the guest or his/her companion disputes the extent of the damage caused by him/her, he/she may seek legal redress from the service provider's legal representative at any time, or in his/her absence or inaccessibility from the manager present on the hotel premises.
13. Rights of the service provider:
(a) If the guest fails to fulfil his/her obligation to pay for the services used or ordered but not used, the service provider shall have a lien on the guests' property that he/she brought with him/her to the hotel to secure his/her claims.
(b) For property and accident protection reasons, the hotel and its catering units are equipped with security cameras. By entering the hotel, the guest consents to the recording of him/her. The recordings are stored by the electronic system in accordance with legal regulations, and then - if they are not used in an official procedure - they are automatically deleted.
14. Essential obligations of the service provider:
(a) The service provider shall perform the service ordered under the contract in accordance with the applicable laws.
(b) The service provider shall investigate the guest’s written complaint and inform the guest thereof.
15. Liability of the service provider for damages:
(a) The service provider shall be liable for any damage suffered by the guest within its hotel due to the fault of the service provider or its employees.
(b) The service provider’s liability shall not extend to damage events that occurred due to unavoidable causes beyond the control of the service provider’s employees and guests, or that were caused by the guest or those under his supervision. The guest shall provide the service provider with all necessary information to clarify the circumstances of the damage.
(c) The service provider is only liable for the loss, destruction or damage of the guest's valuables, securities or cash if it has been expressly accepted or the damage has occurred for reasons for which it is liable under the provisions of the Civil Code. The burden of proof for the service provider's liability for damages - apart from the deposit liability - lies with the guest.
(d) The service provider's liability does not extend to the contracting party's luggage and its contents upon arrival and departure, upon unloading and loading, and during transport to and from the room, for any damage caused to or caused by them.
16. Valuables left in the hotel:
The service provider is not liable for valuables, money or other things left in the hotel by the guests, and is not obliged to return them. The service provider will keep the found items and return them to the owner upon proof of ownership. The service provider may charge storage and forwarding costs.
17. Confidentiality:
When fulfilling its obligations under the contract, the service provider is obliged to act in accordance with the provisions of Act CXII of 2011 on the right to information self-determination and freedom of information and other relevant legal provisions related to data protection.

18. Force majeure:
Causes and circumstances (e.g. war, fire, flood, severe weather, power outage, strike)
over which neither the service provider, the guest, or the contracting party has control – force majeure
– exempt any party from fulfilling their obligations under the contract as long as such cause or
circumstance exists. The contracting parties agree that they will do everything in their power to
minimize the possibility of these causes and circumstances occurring and to repair the damage or delay caused thereby as soon as possible.
19. Data processing
The provisions of the Data Protection and
Data Security Policy, which is formally separate from the GTC and is in force at all times at the service provider, shall govern data processing.
20. Applicable law and court of jurisdiction in the legal relationship between the contracting parties:
(a) The provisions of Act V of 2013 (Civil Code) and other relevant Hungarian laws shall apply to the legal relationship between the contracting parties.
(b) For the conduct of litigation related to disputes related to the contract, the contracting parties stipulate the exclusive jurisdiction of the Miskolc District Court, or in the absence of such jurisdiction, the exclusive jurisdiction of the Miskolc Court.
21. Miscellaneous provisions:
(a) These general terms and conditions shall enter into force on April 24, 2021. Their provisions shall be applied together with the rules of the individual contracts.
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AAM 2020 Kft.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.