Arrival
Departure

Terms and conditions


Check-in / Check-out policy
Check in from 3.00pm default (flexible on request)
Check-out 11am max (also flexible on request)
Pet policy
Our pets are not allowed (though I love them, but I know what damage they can do)
General policy
Payment conditions
The customer can cancel his reservation free of charge until 5 days before arrival.
The customer will have to pay the total amount if it cancels in the 5 days preceding the arrival.
The customer must pay in advance the total amount within 14 days prior to arrival
We make the refund within 30 days.

Cleaning Fees : 35 euros

Deposit :

Deposit cover accidents that occur during a reservation, such as, for example, wine spilled on a carpet, a broken window or a key not returned. The amount of the maximum deposit is 1500 Euros. The deposit is managed through us from our credit card payment terminal with the number provided for payment. Keep in mind that failure to comply with the rules of procedure resulting in higher cleaning costs or repair costs will immediately result in the debit of part of the deposit.

Conditions of collection of all or part of the deposit:
Non-compliance with the smoking ban: cleaning package of carpets / curtains / sofa, penalty for closing the house during the period of restoration work. Lump sum of the deposit 250 Euros
Check Out after 11am: 25 € / hour
Dinnerware not made: 15 €
Abnormal supplementary cleaning: 25 € / hour

Pre-authorization :
A pre-authorization can be requested from your bank with the credit card of the amount of the stay.

Cancellation Policy
Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.

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Property Information


21ROYALE - France
Phone: +33632221795
Web: http://www.21royale.com
Email: contact@21royale.com
69001 - Lyon
21 rue Royale
Map location
Rules:

Do not smoke in the apartment (even the window please). You can go out in the street, it is nice:-)
Do not throw cigarette butts in the trash
Taking care of the furniture and equipment at your disposal. Theft or breakage results in the deposit rate:-(
Our pets are not allowed (though I love them, but I know what damage they can do)
Respect the sleep of the neighbors of the building, avoid noise in public areas
Thank you to respect the check-in and check-out times for the cleaning is done on time.

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